Direct Debit Payments
Q: If I sign up for Direct Debit Payment will I still receive my invoice?
A: Yes, you will still receive your quarterly invoice at the beginning of the month showing your usage for the quarter and the total amount of your invoice to be debited from your account.
Q: Can I use a savings account to set up my Direct Debit Payment?
A: Yes, you can use either a checking account or a savings account to set up your Direct Debit Payment. When completing the Direct Debit Payment Form, circle the type of account you will be using to pay with.
Q: What if I have a question regarding the amount of my Invoice?
A: If you have a question or a concern regarding your Invoice, contact our office immediately by calling 207-633-4663 or dropping us an e-mail stating your concern. We will research your concern and make any correction/adjustment that you are entitled to before the Direct Debit is sent to your account for payment. As long as you contact us before the 12th of the month, we can prevent the automatic deduction.
Q: How will I know the date the Debit will be processed on my account?
A: We clearly state on your invoice the actual date the Debit will be processed to your account. The date is always the 20th of the month, or the first business day following the 20th should the 20th fall on a Saturday or Sunday or be a Holiday. You can also check the list of dates on this website under Rates & Fees on the home page by clicking on the current year's Direct Debit Dates.
Q: Is there a benefit to signing up for Direct Debit Payments?
A: Yes, there are several benefits to signing up for Direct Debit Payments. By not writing a check and placing it in an envelope with your payment stub, you reduce paper consumption and that helps the environment, including saving trees and using less gas. According to the PayItGreen Alliance™, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. Also, you will avoid any late fees and be free from having to remember when to pay and buying a stamp.
Q: How do I sign up?
A: Complete the Direct Debt Payment Option Form and return the original to our office by mail or by dropping it off in person. Our address is: 27 Sea Street, Boothbay Harbor, ME 04538-1879
Q: What if I change my bank or account once I have signed up?
A: You can complete a new Direct Debit Payment Option Form with the new bank and account information and return it to us as noted above. Make sure to notify our office either by e-mail or calling 207-633-4663 to let us know to stop using your other account information and that a new form will be on its way.
Q: Can I stop using the Direct Debit Payment Option after I have signed up?
A: Yes, you can either call us at 207-633-4663, send us an e-mail or send us a note letting us know that you wish to be removed from the Direct Debit Payment Option program.